Refund Policy
At Everdries we do everything we can to make sure you are happy with your purchase. If something isn't right, the simple policy below explains how returns, exchanges and refunds work.
Cancellations
You may cancel your order for any reason within 24 hours of placing it and we will refund you, no questions asked.
A hassle-free cancellation is also available at any time before your order has shipped. (Orders placed over a weekend or containing pre-order items can take longer to ship.)
To cancel, email us as soon as possible at contact@gowcommerce.com.
Returns for fit
If an item doesn't fit, email us at contact@gowcommerce.com and we will either refund you or send the underwear in a different size.
We cover return shipping one time per order. If the new size you receive still doesn't fit, you can exchange it again or return it for a refund, but the return shipping for that second return will be at your cost.
Exchanges
An item can be exchanged for the same item or for a different item of equal or lower value. To request an exchange, email us your order number and the reason for the exchange.
Eligibility
To receive a refund or replacement, the item must be sent back to us and must be:
- unused and in the same condition you received it in;
- in its original packaging.
As soon as the item reaches our warehouse, we will process your refund or replacement.
Please note: refunds and replacements are only processed within 30 days of the date you received your original order.
Defective, damaged or incorrect items
If your item has a manufacturing defect, arrived damaged, or is not the item you ordered, Everdries covers the return shipping cost. Email a photo or video of the problem to contact@gowcommerce.com within 30 days of delivery, and we will either send a replacement or provide a free return shipping label.
Refunds
Refunds are issued to the original payment method used for the purchase. For security and fraud-prevention reasons, we are unable to refund by bank transfer, Venmo or check. Thank you for understanding.
Orders not delivered
If your order has not arrived 18 business days after it ships, email us at contact@gowcommerce.com with your order number and we will refund you or send a replacement, including shipping costs.